Towing Operations Dispatcher

Ritchie Bros.; Portland (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

PTO 15 days

Job summary

Ritchie Bros. in Portland seeks a Dispatcher to manage towing resources, ensuring on-time pickups and deliveries and supporting branch productivity. You will deliver outstanding customer service to towing partners and coordinate capacity and resources across shifts.

The role requires 2+ years of customer service experience and at least 1 year of direct dispatch, with a focus on safety, efficiency, and collaboration with the IAA Transportation team.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity.
• Plan future day resource requirements and coordinate with towers for needed resources.
• Identify when demand exceeds capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit towers to build towing networks with added resources.
• Provide documentation to drivers for each pickup/delivery, including checks and cash handling.

Skills

Customer service

Dispatch

Job description

Ritchie Bros. in Portland seeks a Dispatcher to manage towing resources, ensuring on-time pickups and deliveries and supporting branch productivity. You will deliver outstanding customer service to towing partners and coordinate capacity and resources across shifts.

The role requires 2+ years of customer service experience and at least 1 year of direct dispatch, with a focus on safety, efficiency, and collaboration with the IAA Transportation team.