Dispatch & Logistics Coordinator

RB Global Inc.; New Orleans (LA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401k matching

Paid time off

Job summary

RB Global Inc. in New Orleans is seeking a Dispatcher to coordinate towing resources and ensure on-time pickups and deliveries. You will support branch operations, provide responsive customer service to towing partners, and align resources with demand.

The role emphasizes communication with towers, route planning, and maintaining safety and cost controls while supporting growth of our towing network. You will also document activities and escalate issues as needed.

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and escalate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Dispatch

Job description

RB Global Inc. in New Orleans is seeking a Dispatcher to coordinate towing resources and ensure on-time pickups and deliveries. You will support branch operations, provide responsive customer service to towing partners, and align resources with demand.

The role emphasizes communication with towers, route planning, and maintaining safety and cost controls while supporting growth of our towing network. You will also document activities and escalate issues as needed.