Tow Operations Dispatcher

RB Global Inc.; Cincinnati (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

IAA Holdings, LLC in Cincinnati is seeking a Dispatcher to manage towing resources, coordinate capacity, and provide excellent customer service to towing partners. The role focuses on optimizing branch productivity and ensuring on-time performance across daily operations.

The ideal candidate has 2+ years in customer service with at least 1 year in dispatch. You will engage with tow drivers, monitor costs, and escalate issues as needed, supporting RB Global's logistics objectives.

Qualifications

• 2+ years customer service experience and 1+ years direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup/delivery, including check and cash handling.
• Monitor work-in-progress and adjust to ensure timely performance.
• Identify and escalate issues related to transportation activities to management.
• Form relationships with the IAA Transportation team.
• Establish and maintain good relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines and company policies.

Skills

Customer service

Dispatch

Job description

IAA Holdings, LLC in Cincinnati is seeking a Dispatcher to manage towing resources, coordinate capacity, and provide excellent customer service to towing partners. The role focuses on optimizing branch productivity and ensuring on-time performance across daily operations.

The ideal candidate has 2+ years in customer service with at least 1 year in dispatch. You will engage with tow drivers, monitor costs, and escalate issues as needed, supporting RB Global's logistics objectives.