Towing Operations Dispatcher & Resource Planner

Ritchie Bros. Auctioneers, Inc.; Tucson (AZ); On-site; USD 51,577,000 - 72,737,000; Full time

Job summary

IAA Holdings, LLC in Tucson, AZ is seeking a Dispatcher to manage towing resources, keep vehicle pickups and deliveries running smoothly, and provide exceptional customer service to our towing partners. The Dispatcher will coordinate capacity, allocate tow truck resources, and ensure on-time performance to support branch productivity.

The role emphasizes effective communication, documentation, and safety compliance while fostering a strong working relationship with the IAA Transportation team.

Qualifications

• 2+ years of customer service experience.
• 1+ years direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and escape issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned

Skills

Customer service

Dispatch

Job description

IAA Holdings, LLC in Tucson, AZ is seeking a Dispatcher to manage towing resources, keep vehicle pickups and deliveries running smoothly, and provide exceptional customer service to our towing partners. The Dispatcher will coordinate capacity, allocate tow truck resources, and ensure on-time performance to support branch productivity.

The role emphasizes effective communication, documentation, and safety compliance while fostering a strong working relationship with the IAA Transportation team.