Tow Dispatch & Operations Specialist

RB Global Inc.; Aurora (IL); On-site; USD 40,000 - 56,000; Full time

Job summary

RB Global Inc. is seeking a Dispatcher to manage towing resources, coordinate capacity, and deliver excellent customer service to our partners. The role supports branch efficiency by aligning truck resources with demand and ensuring timely deliveries.

The position emphasizes direct dispatch duties, collaboration with drivers, and adherence to safety policies. This full-time role offers growth within a nationwide trucking network and opportunities to optimize operations.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to boost productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and adjust to ensure timely performance.
• Identify and elevate issues related to transportation activities to management.
• Establish good relationships with the IAA Transportation team and tow drivers.
• Review reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines and company policies.
• Other duties as assigned.

Skills

Customer service

Dispatch

Job description

RB Global Inc. is seeking a Dispatcher to manage towing resources, coordinate capacity, and deliver excellent customer service to our partners. The role supports branch efficiency by aligning truck resources with demand and ensuring timely deliveries.

The position emphasizes direct dispatch duties, collaboration with drivers, and adherence to safety policies. This full-time role offers growth within a nationwide trucking network and opportunities to optimize operations.