Tow Dispatch Coordinator – Early Morning Shift

Integrity Towing Solutions LLC; Durham, Northern (NC, KY); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid on-the-job training at $17+/hr

Competitive hourly pay $17+/hr

Full-time schedule (40h/wk)

Medical, dental, and vision insurance

Paid time off

Job summary

Integrity Towing Solutions LLC is hiring a Release Associate to handle incoming service calls from residents, property managers, and vehicle owners, verify information, collect payments, and release vehicles after payment. You will dispatch tow drivers, greet customers on-site, and maintain accurate records.

The role includes paid on-the-job training starting at $17+ per hour, a full-time schedule, and benefits such as medical/dental/vision and time off.

Qualifications

• Must be at least 21 years old.
• Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience.
• Prior experience in customer-facing roles such as dispatcher, emergency operator, or customer service is highly valued.

Responsibilities

• Answer incoming service calls from residents, property managers, and vehicle owners.
• Look up service call information in the dispatch system to provide accurate information regarding amount due, vehicle pickup procedures, and other general questions.
• Escalate high-level concerns in a timely manner to account management.
• Dispatch tow drivers as needed to service calls.
• Greet on-site customers in a professional and friendly manner, ensuring a positive experience.
• Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained.
• Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed.
• Handle difficult or tense situations with calm, ensuring customer issues are addressed efficiently and professionally.

Skills

Customer service

Dispatcher experience

Communication skills

Professionalism

Tools

Dispatch software

Job description

Integrity Towing Solutions LLC is hiring a Release Associate to handle incoming service calls from residents, property managers, and vehicle owners, verify information, collect payments, and release vehicles after payment. You will dispatch tow drivers, greet customers on-site, and maintain accurate records.

The role includes paid on-the-job training starting at $17+ per hour, a full-time schedule, and benefits such as medical/dental/vision and time off.