Towing Dispatcher

Twin Towing; Belleville (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Job summary

A local towing company based in New Jersey is seeking an experienced towing dispatcher for daytime and afternoon shifts. The successful candidate will handle customer calls efficiently, maintain daily records, and provide guidance to drivers on towing techniques. Key responsibilities include ensuring effective dispatching and technical advising during complex situations. Ideal candidates must have strong multitasking abilities and a solid understanding of towing protocols. Commitment to a 6-day work schedule is required.

Qualifications

• In-depth understanding of the towing process and common issues faced by tow truck drivers.
• Ability to provide real-time, practical solutions to drivers during complex towing situations.
• Knowledge of local roadways and towing requirements of the area.

Responsibilities

• Answer and dispatch customer calls efficiently.
• Maintain records of daily call logs and trip information.
• Dispatch and coordinate with drivers.
• Offer technical advice on towing methods and equipment.
• Release vehicles to owners and process payments.
• Commitment to a 6-day work schedule, including Saturdays.

Skills

Understanding of towing process

Ability to provide real-time solutions

Knowledge of local roadways

Strong multitasking ability

Organizational skills

Adaptability

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Twin Towing is seeking an experienced towing dispatcher for daytime and afternoon shifts.

About Twin Towing: Twin Towing has been proudly serving North Jersey for over 45 years. With a fleet of more than 40 trucks across multiple locations, we handle everything from light- and heavy-duty towing to equipment hauling, and extra heavy duty recovery. We take pride in delivering dependable service to our customers and maintaining a strong, dedicated team behind the scenes. Our success is built on a commitment to our customers, our employees, and the community we serve.

Key Responsibilities:

• Ensure all customer calls are answered and dispatched efficiently.
• Maintain records of daily call logs and trip information.
• Dispatch and coordinate with drivers, providing guidance on handling common on-scene challenges.
• Offer technical advice to drivers on the best methods for towing various vehicle types and the equipment needed for specific situations.
• Release vehicles to their respective owners and process payments.
• Commitment to a 6-day work schedule, including Saturdays.

Skills Required:

• In-depth understanding of the towing process and common issues faced by tow truck drivers.
• Ability to provide real-time, practical solutions to drivers during complex towing situations.
• Knowledge of local roadways, geography, and the specific towing requirements of the area.
• Strong multitasking ability to handle high-pressure situations.
• Organizational skills to efficiently manage multiple tasks.
• Adaptability and foresight to anticipate and navigate unexpected situations (traffic, weather conditions, etc.).