In-Office Dispatcher

Integrity Towing Solutions LLC; Durham, Northern (NC, KY); Hybrid; USD 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Paid on-the-job training at $17+/hr

Competitive hourly pay $17+/hr

Full-time schedule (40h/wk)

Medical, dental, and vision insurance

Paid time off

Zusammenfassung

Integrity Towing Solutions LLC is hiring a Release Associate to handle incoming service calls from residents, property managers, and vehicle owners, verify information, collect payments, and release vehicles after payment. You will dispatch tow drivers, greet customers on-site, and maintain accurate records.

The role includes paid on-the-job training starting at $17+ per hour, a full-time schedule, and benefits such as medical/dental/vision and time off.

Qualifikationen

• Must be at least 21 years old.
• Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience.
• Prior experience in customer-facing roles such as dispatcher, emergency operator, or customer service is highly valued.

Aufgaben

• Answer incoming service calls from residents, property managers, and vehicle owners.
• Look up service call information in the dispatch system to provide accurate information regarding amount due, vehicle pickup procedures, and other general questions.
• Escalate high-level concerns in a timely manner to account management.
• Dispatch tow drivers as needed to service calls.
• Greet on-site customers in a professional and friendly manner, ensuring a positive experience.
• Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained.
• Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed.
• Handle difficult or tense situations with calm, ensuring customer issues are addressed efficiently and professionally.

Kenntnisse

Customer service

Dispatcher experience

Communication skills

Professionalism

Tools

Dispatch software

Jobbeschreibung

Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We’re looking for dedicated and motivated individuals to join our team as Release Associates. And, if you’re a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here.

What You’ll Do:

• Answer incoming service calls from residents, property managers, and vehicle owners.


• Look up service call information in the dispatch system to provide accurate information regarding amount due, vehicle pickup procedures, and other general questions.


• Escalate high-level concerns in a timely manner to account management.


• Dispatch tow drivers as needed to service calls.


• Greet on-site customers in a professional and friendly manner, ensuring a positive experience.


• Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained.


• Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed.


• Handle difficult or tense situations with calm, ensuring customer issues are addressed efficiently and professionally.

What We Offer:

• Paid, On-the-Job Training: We invest in your growth from day one, with training provided at $17+ per hour, depending on experience


• Competitive Compensation: Average hourly pay of $17+/hour, depending on experience


• Full Time Schedule: This full-time (40 hours per week) position is a Monday-Thursday 2am to noon, depending on company needs. Limited overtime may be available.


• Benefits: Comprehensive medical, dental, and vision insurance to keep you and your family healthy. We also offer both short- and long-term disability, accident, hospital, and critical illness insurance.


• Paid Time Off: Every hour worked earns you additional time off. Take off when you want, however it fits your schedule.

Preferred Hiring Consideration:

• Law Enforcement: Your background as a dispatcher, 911 operator, patrolman, officer, deputy, sheriff, or Border Patrol agent makes you a great fit for this position.


• Military Veterans: Your background in any Military Occupational Specialty (MOS) is highly valued, but additional consideration is given to those MOSs that directly relate to the duties of this position.


• Disabled Veterans: We are committed to providing opportunities to disabled veterans. This job is a perfect fit!


• Military Spouses: Your resilience and dedication make you a perfect fit for our team.


• Work Opportunity Tax Credit Targeted Groups: We actively seek diverse candidates.

Requirements

What You’ll Need:

• Must be at least 21 years old.


• Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience.


• Prior experience in customer-facing roles such as dispatcher, emergency operator, or customer service is highly valued.


• Strong attention to detail to ensure accurate payment collection and documentation during vehicle release processes.


• Strong Initiative and ability to manage tasks with minimal supervision while maintaining communication with the team.


• Acceptable criminal background history.


• Clear pre-employment drug screen.

KEYWORDS: cashier, dispatch, dispatcher, clerical, security, tow, towing, transportation, customer service