Dispatcher - Laguna Hills

Everglades Airboat Tours; Laguna Hills (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid training

Opportunities for advancement

Overtime opportunities

Fast-paced work environment

Job summary

Everglades Airboat Tours in Laguna Hills, CA is seeking a dependable Tow Truck Dispatcher for the morning shift (6:00 AM - 3:00 PM). You will coordinate drivers, assist customers, and manage dispatch operations across Southern Orange County and the Inland Empire.

Ideal candidates communicate clearly, stay calm under pressure, and provide excellent customer service. Benefits include paid training and opportunities for advancement in a fast-paced work environment.

Qualifications

• Fluent in English; reliable transportation to and from work.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and phone skills.
• Towing industry experience is a plus.
• Knowledge of Southern Orange County and Inland Empire is a plus.
• Bilingual or multilingual candidates are encouraged to apply.

Responsibilities

• Answer incoming service calls and dispatch tow truck operators.
• Coordinate and monitor driver locations and job status.
• Communicate with customers regarding service updates and estimated arrival times.
• Maintain accurate records of calls, dispatches, and completed services.
• Work closely with drivers to ensure efficient routing and customer satisfaction.
• Handle multiple calls and priorities while maintaining professionalism.

Skills

Fluent English

Reliable transportation

Customer service

Multitask

Computer skills

Towing experience a plus

OC/IE knowledge a plus

Bilingual

Job description

Full-Time Tow Truck Dispatcher (Morning Shift)

Pay

$18 - $20 per hour

Job Type

Full-Time

Schedule

• Morning Shift: 6:00 AM - 3:00 PM
• Overtime available
• Weekend and holiday availability preferred

Qualifications

• Fluent in English
• Reliable transportation to and from work
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer and phone skills
• Towing industry experience is a plus
• Knowledge of Southern Orange County and Inland Empire is a plus
• Bilingual or multilingual candidates are encouraged to apply

Job Description

We are a growing towing company seeking a dependable and detail-oriented Tow Truck Dispatcher to join our team. This position plays a critical role in coordinating drivers, assisting customers, and ensuring efficient dispatch operations throughout Southern Orange County and the Inland Empire.

Responsibilities

• Answer incoming service calls and dispatch tow truck operators
• Coordinate and monitor driver locations and job status
• Communicate with customers regarding service updates and estimated arrival times
• Maintain accurate records of calls, dispatches, and completed services
• Work closely with drivers to ensure efficient routing and customer satisfaction
• Handle multiple calls and priorities while maintaining professionalism

What We're Looking For

We are looking for candidates with a positive attitude, strong organizational skills, and a commitment to excellent customer service. The ideal candidate is reliable, calm under pressure, and able to communicate effectively with customers, drivers, law enforcement agencies, and roadside assistance providers.

Benefits

• Paid training
• Opportunities for advancement
• Overtime opportunities
• Fast-paced and rewarding work environment

Positions Available Immediately