Dispatcher

Rich; Middleburg Heights (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Rich is seeking a full-time dispatcher in Middleburg Heights to handle incoming towing requests with speed and professionalism. You will coordinate tow truck drivers, prioritize tasks, and keep customers informed throughout the service process.

This role requires familiarity with local roads and traffic, strong customer service, and the ability to manage stressful situations while maintaining safety standards.

Qualifications

• Experience with dispatching in a towing environment.
• Knowledge of towing industry and commercial vehicles.
• Proven customer service skills in high-pressure settings.

Responsibilities

• Receive and process inbound towing requests promptly via phone, radio, or digital platforms.
• Assess urgency to prioritize dispatch assignments.
• Coordinate drivers to locations with clear instructions.
• Maintain communication with drivers to monitor progress and update customers.
• Document dispatch activities accurately (calls, assignments, outcomes).
• Collaborate with management to optimize routing and resource allocation.
• Handle emergencies calmly with safety protocols.
• Maintain knowledge of local roads, traffic, and regulations for dispatch decisions.
• Process releases of impounded vehicles.
• Pass a criminal background check and drug test.

Skills

TowBook experience

Towing industry knowledge

Customer service

Local geography familiarity

Job description

We are looking for a full-time dispatcher at our Middleburg Heights location.

Preferred Qualifications

• Experience with TowBook
• Knowledge of towing industry and commercial vehicles
• Customer service experience in a high-pressure environment.
• Familiarity with local geography

Responsibilities

• Receive and process incoming towing service requests via phone, radio, or digital platforms promptly and professionally.
• Assess the nature and urgency of each request to prioritize dispatch assignments effectively.
• Coordinate and dispatch tow truck drivers to appropriate locations, providing detailed instructions and necessary information.
• Maintain communication with drivers to monitor job progress, address any issues, and update customers as needed.
• Document all dispatch activities accurately, including call details, driver assignments, and service outcomes.
• Collaborate with management to optimize routing and resource allocation for improved operational efficiency.
• Handle emergency situations calmly and efficiently, ensuring safety protocols are followed.
• Maintain knowledge of local roads, traffic conditions, and regulations to support effective dispatch decisions.
• Process releases of impounded vehicles
• Must be able to pass a criminal background check and drug test.