Tour & Guest Services Coordinator

Travel + Leisure Co.; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Coordinator to manage tour reception, gifting, and contract processing in our operations department. You will ensure a professional guest experience and support Sales and Marketing teams with administrative duties.

The role involves data entry, contract preparation, and cross-departmental coordination to meet SOPs and company standards. Strong MS Office and CRS skills are essential, with attention to accuracy and security.

Qualifications

• 3 years of general office experience and customer service experience.
• Experience equivalent to the education requirement may be accepted.
• Knowledge and skills include proficiency with CRS or EPNY systems.
• Proficiency in Microsoft Word, Outlook and Excel is expected.

Responsibilities

• Greet and qualify touring guests and assign tours to Sales Agents.
• Provide professional customer service via phone and in person.
• Distribute premiums and complete daily gift, tour and contract reconciliation.
• Enter tour and gifting data into CRS/Epiphany and run reports.
• Balance cash, down payments, and site statistics for Contract Department.
• File and secure documents per procedures and protect PII/PCI data.
• Assist in preparing and maintaining Timeshare Sales Contracts and legal documents.
• Provide administrative support across Sales, Marketing, HR, and Resort teams.

Skills

Customer service

Office coordination

Education

High School Diploma

Tools

CRS

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a Coordinator to manage tour reception, gifting, and contract processing in our operations department. You will ensure a professional guest experience and support Sales and Marketing teams with administrative duties.

The role involves data entry, contract preparation, and cross-departmental coordination to meet SOPs and company standards. Strong MS Office and CRS skills are essential, with attention to accuracy and security.