Total Patient Experience Front Desk Specialist

Clarkson Eyecare, Inc.; Cincinnati (OH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

Clarkson Eyecare, Inc. seeks a Front Office Specialist to be the first point of contact, setting the tone for a world-class Total Patient Experience. You will handle check-in/out, scheduling, and essential administrative tasks to ensure smooth patient flow.

Ideal candidates have medical office exposure, strong communication skills, and a commitment to outstanding service in a fast-paced setting. HIPAA compliance is required.

Qualifications

• Previous medical office experience preferred.
• Minimum of 1 year in a customer/patient-facing role.
• Background check as required by state.
• Proof of identity and right to work in the United States.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile and thank them at check-out.
• Handle phones and ensure courteous service at all times.
• Maintain patient flow and communicate to maximize efficiency and service.
• Perform daily reconciliations and cash handling per procedures.
• Assist with HIPAA-compliant office duties and general clerical tasks.

Skills

Customer service

Communication

HIPAA compliance

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. seeks a Front Office Specialist to be the first point of contact, setting the tone for a world-class Total Patient Experience. You will handle check-in/out, scheduling, and essential administrative tasks to ensure smooth patient flow.

Ideal candidates have medical office exposure, strong communication skills, and a commitment to outstanding service in a fast-paced setting. HIPAA compliance is required.