Patient Experience Front Office Specialist

Clarkson Eyecare, Inc.; Paducah (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits package

401k matching

PTO & Holidays

Base pay

Maternity leave

Employee discounts

Job summary

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact, setting a positive tone for the Total Patient Experience. You will perform essential administrative duties to ensure smooth check-in/out for patients and support daily office operations.

The role emphasizes delivering excellent customer service, managing patient flow, and maintaining accurate records while complying with HIPAA and office policies.

Qualifications

• Minimum 1 year in a role interacting with customers/patients or equivalent experience.
• Previous medical office experience preferred, optometry/ophthalmology experience strongly preferred.
• Must pass background check as required by state and provide proof of identity/work eligibility in the US.

Responsibilities

• Deliver exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly and professionally; ensure smooth check-in/out and accurate payments.
• Handle phone calls and assist with insurance authorizations and flow sheets.
• Manage patient flow to maximize efficiency and communication; adhere to HIPAA.

Skills

Customer service

Patient interaction

Office administration

Education

High School Diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact, setting a positive tone for the Total Patient Experience. You will perform essential administrative duties to ensure smooth check-in/out for patients and support daily office operations.

The role emphasizes delivering excellent customer service, managing patient flow, and maintaining accurate records while complying with HIPAA and office policies.