Patient Experience Front Office Specialist | Full Benefits

Clarkson Eyecare, Inc.; Brick Township (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full benefits

401k matching

PTO and Paid Holidays

Competitive base pay

Paid maternity leave

Employee discounts

Job summary

In this role, you will handle appointment scheduling, insurance coordination, and cash handling while maintaining HIPAA guidelines and a friendly, efficient office atmosphere. A high school diploma or GED is required, and prior medical office experience is preferred.

Qualifications

• Minimum 1 year of experience interacting with customers/patients.
• Medical office experience preferred, especially in ophthalmology/optometry.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Greet patients and act as the first point of contact to set a positive tone.
• Answer phones and provide courteous service during every patient encounter.
• Assist with check-in/check-out and patient flow to maximize efficiency.
• Collect payments and ensure accuracy of transactions.
• Double-check insurance authorizations to support smooth operations.
• Maintain general office duties and HIPAA-compliant practices.

Skills

Customer service

Communication

Time management

Professional appearance

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

In this role, you will handle appointment scheduling, insurance coordination, and cash handling while maintaining HIPAA guidelines and a friendly, efficient office atmosphere. A high school diploma or GED is required, and prior medical office experience is preferred.