Front Office Specialist — Total Patient Experience

Clarkson Eyecare, Inc.; Kirkwood (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

PTO and Paid Holidays

Base Pay + Bonus

Paid Maternity Leave

Employee Discounts

Job summary

Clarkson Eyecare in Kirkwood, MO is hiring a Front Office Specialist to be the first point of contact and handle essential administrative tasks for a smooth check-in/check-out experience. No medical/eyecare experience required as training provided.

The role emphasizes delivering a world-class Total Patient Experience, with benefits including medical, vision, dental, life, 401k, PTO, and flexible hours within a Mon-Fri/Sat schedule. Strong communication and organizational skills are valued.

Qualifications

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace Total Patient Experience to build relationships and deliver great service.
• Provide exceptional customer service during every patient encounter.
• Greet patients promptly with a smile, and thank them when they leave.
• Answer phones (external and internal) with prompt, courteous service.
• Practice urgency with consideration to patient time and doctor's schedule.
• Comply with HIPAA and keep patient information confidential.

Skills

Customer interaction

Education

High School Diploma or GED

Job description

Clarkson Eyecare in Kirkwood, MO is hiring a Front Office Specialist to be the first point of contact and handle essential administrative tasks for a smooth check-in/check-out experience. No medical/eyecare experience required as training provided.

The role emphasizes delivering a world-class Total Patient Experience, with benefits including medical, vision, dental, life, 401k, PTO, and flexible hours within a Mon-Fri/Sat schedule. Strong communication and organizational skills are valued.