Patient Experience Front Office Specialist

Clarkson Eyecare, Inc.; Gahanna (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first contact and set the tone for a world-class Total Patient Experience. This role handles essential administrative tasks to ensure smooth check-in/out and patient flow.

Responsibilities include greeting patients, answering phones, handling payments, verifying insurance authorizations, and maintaining timely communication with the care team. Prior medical office experience is preferred, and HIPAA compliance is required.

Qualifications

• Minimum 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable background check as required by state
• Must provide proof of identity and right to work in the United States
• Previous medical office experience preferred; optometry/ophthalmology experience strongly preferred

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships and deliver great service
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Greet patients promptly with a smile and thank them when they leave
• Answer phones (external and internal); assure prompt, courteous service at all times
• Practice urgency with regard to patient and doctor schedules
• Double check insurance authorizations to ensure completion and accurate flow sheets
• Check out patients and collect correct payments according to procedures
• Manage patient flow and communicate to maximize efficiency and service
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with HIPAA and company policies; perform general office duties

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first contact and set the tone for a world-class Total Patient Experience. This role handles essential administrative tasks to ensure smooth check-in/out and patient flow.

Responsibilities include greeting patients, answering phones, handling payments, verifying insurance authorizations, and maintaining timely communication with the care team. Prior medical office experience is preferred, and HIPAA compliance is required.