Patient Experience Front Office Specialist

Clarkson Eyecare, Inc.; Pace (FL); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

401k matching

Paid time off & holidays

Competitive base pay

Paid maternity leave

Employee discounts

Job summary

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact and set a positive tone for the Total Patient Experience. You will handle check-in/out, insurance confirmations, and payments while maintaining accurate records.

Ideal candidates have medical office exposure, strong customer service skills, and the ability to work in a fast-paced environment with HIPAA compliance. This role supports daily office operations and patient care across locations.

Qualifications

• Previous medical office experience preferred; optometry/ophthalmology background strongly preferred.
• Minimum of 1 year in a customer/patient-facing role.
• Background check favorable according to state requirements.
• Proof of identity and right to work in the United States.

Responsibilities

• Greet and assist patients to deliver a world-class Total Patient Experience.
• Handle phone calls and in‑person inquiries with professionalism.
• Ensure accurate check-in/check-out and collect payments per procedures.
• Manage patient flow and communicate to maximize efficiency and service.
• Perform daily reconciliations and close the cash drawer.
• Adhere to HIPAA and company policies; perform general office duties.

Skills

Customer service

Medical office experience

HIPAA basics

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact and set a positive tone for the Total Patient Experience. You will handle check-in/out, insurance confirmations, and payments while maintaining accurate records.

Ideal candidates have medical office exposure, strong customer service skills, and the ability to work in a fast-paced environment with HIPAA compliance. This role supports daily office operations and patient care across locations.