Patient Experience Front Desk Specialist

Clarkson Eyecare, Inc.; Eatontown (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full benefits

401k with employer matching

Paid time off and holidays

Competitive base pay

Paid maternity leave

Employee discounts

Job summary

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact, ensuring a world class Total Patient Experience and efficient check-in/out for patients.

The role requires strong customer service and the ability to manage phone inquiries, process payments, verify insurance, and coordinate patient flow in a clinical office setting. Proficiency with Microsoft Office is required.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact, ensuring a world class Total Patient Experience and efficient check-in/out for patients.

The role requires strong customer service and the ability to manage phone inquiries, process payments, verify insurance, and coordinate patient flow in a clinical office setting. Proficiency with Microsoft Office is required.