Tool & Equipment Service Manager — Lead Front Counter

SouthernCarlson, Inc.; Winston-Salem (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) with Company Match

Paid Time Off, Sick Time and Holidays

Company-Paid Life Insurance

Employee Assistance Program

Ongoing Training and CareerDevelopment

Job summary

SouthernCarlson, Inc. is seeking a Service Manager in Winston-Salem, NC. This role leads the tool repair and service department, front counter sales, and customer experience, driving operational excellence and customer satisfaction.

You will supervise technicians, prioritize repair work, maintain schedules, and ensure safety and quality. The position emphasizes leadership, communication, and hands-on repair expertise in a fast-paced environment.

Qualifications

• High school diploma or GED required
• 2–5 years tool repair or mechanical service experience preferred
• Prior supervisory or leadership experience preferred
• Experience in construction supply, industrial distribution, or equipment service environments strongly preferred
• Bilingual English/Spanish skills are a plus
• Valid driver’s license with satisfactory driving record required

Responsibilities

• Lead and manage daily operations of the tool repair, service department, front counter sales and customer experience
• Supervise, coach, and develop service technicians to ensure quality workmanship and productivity
• Assign, prioritize, and track repair requests to ensure timely completion
• Maintain repair schedules, maintenance logs, and service documentation
• Serve as the primary point of contact for customer repair and service inquiries
• Build strong customer relationships through responsive communication and technical expertise
• Assist with diagnosing and repairing pneumatic, cordless, and electric power tools when needed
• Maintain inventory accuracy for tools, parts, and service-related supplies
• Coordinate warranty claims and vendor repair processes when applicable
• Read and interpret schematics, parts breakdowns, and technical documentation
• Train technicians on company safety policies and procedures
• Maintain a clean, organized, and safety-focused service area
• Support reporting, invoicing, and operational performance tracking
• Collaborate with branch leadership to support overall branch success

Skills

Strong leadership

Customer service

Mechanical aptitude

Team development

Bilingual English/Spanish (plus)

Education

High school diploma or GED

2–5 years tool repair/mechanical service experience

Prior supervisory/leadership experience

Experience reading schematics/blueprints

Construction supply/industrial distribution experience

Tools

Schematic/blueprint reading

Job description

SouthernCarlson, Inc. is seeking a Service Manager in Winston-Salem, NC. This role leads the tool repair and service department, front counter sales, and customer experience, driving operational excellence and customer satisfaction.

You will supervise technicians, prioritize repair work, maintain schedules, and ensure safety and quality. The position emphasizes leadership, communication, and hands-on repair expertise in a fast-paced environment.