Automotive Service Team Lead

FullSpeed Automotive; Apex (NC); Presencial; USD 42.000 - 54.000; Tempo integral

Resumo da vaga

FullSpeed Automotive in Apex, NC is seeking an Assistant Manager to support daily store operations and lead a frontline team across service, front counter, and back office. The role is hands-on and designed as a pathway to store leadership, emphasizing fast, friendly, high-quality automotive service.

You will mentor technicians and service advisors, supervise scheduling, and ensure safety, cleanliness, and brand standards while delivering exceptional customer experiences and upselling when

Qualificações

• 1+ years of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfortable working in a fast-paced, hands-on environment that includes time in the service bay.
• Basic math and cash-handling skills; comfortable using point-of-sale and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent required.

Responsabilidades

• Support the Store Manager in supervising daily operations, stepping in to lead the location in the manager's absence.
• Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
• Assist with scheduling team members to ensure proper coverage during peak hours and busy seasons.
• Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
• Foster a positive, team-oriented work environment that reflects FullSpeed Automotive's values.
• Greet customers, explain services, and ensure every visit reflects FullSpeed Automotive's commitment to speed, quality, and trust.
• Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
• Resolve customer concerns or complaints promptly and professionally, escalating to the Store Manager when needed.
• Support efforts to build repeat business through excellent service and genuine customer care.
• Assist in managing daily store operations, including opening/closing procedures, cash handling, and point-of-sale transactions.
• Help monitor and maintain inventory levels for parts, fluids, and supplies — placing orders as directed by the Store Manager.
• Ensure the shop and customer areas are clean, organized, and presentable at all times, reflecting brand standards.
• Support compliance with all safety protocols, environmental regulations, and company policies.
• Assist with tracking daily sales, productivity, and key performance metrics, helping the team stay focused on store goals.
• Help ensure all services are performed correctly, safely, and in accordance with brand and manufacturer standards.
• Conduct or support quality checks on completed work to maintain a high standard of service.
• Promote a safety-first culture, ensuring team members follow proper procedures for equipment use, chemical handling, and shop safety.
• Assist in identifying and addressing maintenance needs for shop equipment and facilities.

Conhecimentos

Leadership experience

Customer service

Communication skills

Cash handling

Team supervision

Flexibility

Formação

High school diploma or equivalent

Descrição da vaga

FullSpeed Automotive in Apex, NC is seeking an Assistant Manager to support daily store operations and lead a frontline team across service, front counter, and back office. The role is hands-on and designed as a pathway to store leadership, emphasizing fast, friendly, high-quality automotive service.

You will mentor technicians and service advisors, supervise scheduling, and ensure safety, cleanliness, and brand standards while delivering exceptional customer experiences and upselling when