Service Manager - Tool & Equipment Repair

SouthernCarlson; Des Moines (IA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) with Company Match

Paid Time Off

Job summary

SouthernCarlson is seeking a Service Manager in Des Moines, IA to lead the tool repair and service department while enhancing front counter sales and customer experience. The role focuses on operational excellence, technician development, and delivering exceptional service in a fast-paced environment.

You will supervise technicians, coordinate repair workflows, and maintain safety and documentation standards, with a Monday–Friday daytime schedule.

Qualifications

• 2–5 years of tool repair, mechanical service, or related industry experience preferred.
• Prior supervisory or leadership experience preferred.
• Experience reading schematics and blueprints preferred.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Lead and manage daily operations of the tool repair, service department, front counter sales and customer experience.
• Supervise, coach, and develop service technicians to ensure quality workmanship and productivity.
• Assign, prioritize, and track repair requests to ensure timely completion.
• Maintain repair schedules, maintenance logs, and service documentation.
• Serve as the primary point of contact for customer repair and service inquiries.

Skills

Leadership

Customer service

Communication

Mechanical aptitude

Bilingual English/Spanish

Education

High school diploma or GED

Job description

SouthernCarlson is seeking a Service Manager in Des Moines, IA to lead the tool repair and service department while enhancing front counter sales and customer experience. The role focuses on operational excellence, technician development, and delivering exceptional service in a fast-paced environment.

You will supervise technicians, coordinate repair workflows, and maintain safety and documentation standards, with a Monday–Friday daytime schedule.