Service Manager - Repair Service

SouthernCarlson, Inc.; Winston-Salem (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) with Company Match

Paid Time Off, Sick Time and Holidays

Company-Paid Life Insurance

Employee Assistance Program

Ongoing Training and CareerDevelopment

Job summary

SouthernCarlson, Inc. is seeking a Service Manager in Winston-Salem, NC. This role leads the tool repair and service department, front counter sales, and customer experience, driving operational excellence and customer satisfaction.

You will supervise technicians, prioritize repair work, maintain schedules, and ensure safety and quality. The position emphasizes leadership, communication, and hands-on repair expertise in a fast-paced environment.

Qualifications

• High school diploma or GED required
• 2–5 years tool repair or mechanical service experience preferred
• Prior supervisory or leadership experience preferred
• Experience in construction supply, industrial distribution, or equipment service environments strongly preferred
• Bilingual English/Spanish skills are a plus
• Valid driver’s license with satisfactory driving record required

Responsibilities

• Lead and manage daily operations of the tool repair, service department, front counter sales and customer experience
• Supervise, coach, and develop service technicians to ensure quality workmanship and productivity
• Assign, prioritize, and track repair requests to ensure timely completion
• Maintain repair schedules, maintenance logs, and service documentation
• Serve as the primary point of contact for customer repair and service inquiries
• Build strong customer relationships through responsive communication and technical expertise
• Assist with diagnosing and repairing pneumatic, cordless, and electric power tools when needed
• Maintain inventory accuracy for tools, parts, and service-related supplies
• Coordinate warranty claims and vendor repair processes when applicable
• Read and interpret schematics, parts breakdowns, and technical documentation
• Train technicians on company safety policies and procedures
• Maintain a clean, organized, and safety-focused service area
• Support reporting, invoicing, and operational performance tracking
• Collaborate with branch leadership to support overall branch success

Skills

Strong leadership

Customer service

Mechanical aptitude

Team development

Bilingual English/Spanish (plus)

Education

High school diploma or GED

2–5 years tool repair/mechanical service experience

Prior supervisory/leadership experience

Experience reading schematics/blueprints

Construction supply/industrial distribution experience

Tools

Schematic/blueprint reading

Job description

Service Manager

Location: Winston Salem, NC

Schedule: Monday – Friday | Day Shift

Compensation | Competitive Annual Salary Based on Experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

• Provide Fanatical Service We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.
• Act With Urgency In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters.
• Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn it—every day, with our customers, vendors, and coworkers, and we never take it for granted.
• Continuously Improve We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

At SouthernCarlson, we’re more than a supplier—we’re a service-driven partner focused on building long-term relationships and delivering results. Join us, and be part of a team that values excellence, urgency, and relentless improvement.

Job Description

We’re hiring a Service Manager who enjoys leading teams, solving problems, and delivering exceptional customer service in a fast-paced tool and equipment repair environment. This role is ideal for a mechanically inclined leader who thrives on operational excellence, technician development, and customer satisfaction. This role will also be managing the front side of the branch, including front counter sales and customer experience.

What You’ll Do

• Lead and manage daily operations of the tool repair, service department, front counter sales and customer experience
• Supervise, coach, and develop service technicians to ensure quality workmanship and productivity
• Assign, prioritize, and track repair requests to ensure timely completion
• Maintain repair schedules, maintenance logs, and service documentation
• Serve as the primary point of contact for customer repair and service inquiries
• Build strong customer relationships through responsive communication and technical expertise
• Assist with diagnosing and repairing pneumatic, cordless, and electric power tools when needed
• Maintain inventory accuracy for tools, parts, and service-related supplies
• Coordinate warranty claims and vendor repair processes when applicable
• Read and interpret schematics, parts breakdowns, and technical documentation
• Train technicians on company safety policies and procedures
• Maintain a clean, organized, and safety-focused service area
• Support reporting, invoicing, and operational performance tracking
• Collaborate with branch leadership to support overall branch success

What We’re Looking For

• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Mechanical aptitude and experience repairing power tools or equipment
• Ability to prioritize work and manage multiple repair workflows
• Strong organizational skills and attention to detail
• Ability to troubleshoot problems and identify practical solutions
• Commitment to safety and operational excellence
• Self-starter with a proactive and positive attitude

Education & Experience

• High school diploma or GED required
• 2–5 years of tool repair, mechanical service, or related industry experience preferred
• Prior supervisory or leadership experience preferred
• Experience in construction supply, industrial distribution, or equipment service environments strongly preferred
• Experience reading schematics and blueprints preferred
• Bilingual English/Spanish skills are a plus
• Valid driver’s license with satisfactory driving record required

Physical Requirements

• Ability to frequently lift and move up to 50 lbs
• Ability to stand, walk, bend, and work in a shop environment throughout the day
• Ability to safely operate shop tools and equipment
• Exposure to warehouse and repair shop environments including noise, dust, and machinery

Why You’ll Love Working With Us

• Consistent Hours – Monday–Friday schedule with daytime hours
• Positive Culture – Team-first environment built on respect and trust
• Career Growth – Opportunities for advancement and internal promotion

Competitive Benefits

• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off, Sick Time and Holidays
• Company-Paid Life Insurance
• Employee Assistance Program
• Ongoing Training and Career Development Opportunities

Our Values – OUR PROMISE MEANS MORE

• Respect – We treat everyone with kindness and fairness
• Integrity – We do what's right, always
• Teamwork – We win together
• Family Feel – We’re a nationwide company with a local touch

All offers are contingent on a successful background check and drug screening.

SouthernCarlson is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.