Field Service Manager – Mechanical & Electrical Systems

Swift Placement & Consulting; Charlotte (NC); Presencial; USD 117.000 - 143.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical benefits

401(k) plan

Paid time off

Tuition assistance

Resumo da vaga

Methods Machine Tools, Inc. in Charlotte, NC is seeking a dynamic Service Manager to lead a team of field service technicians and drive service excellence.

The role involves overseeing technical oversight, scheduling, and customer relations while supporting continuous improvement initiatives. The ideal candidate will have a strong engineering background, hands-on experience with mechanical and electrical systems, and proven leadership capabilities in a fast-paced environment.

Qualificações

• Requires leadership experience supervising field service technicians.
• Strong knowledge of mechanical, hydraulic, pneumatic, electrical, and electronic systems.
• Experience managing multiple priorities in a fast-paced environment.

Responsabilidades

• Supervise, mentor, and motivate a team of field service technicians.
• Provide guidance and training to technicians to enable development.
• Oversee scheduling and prioritization of service calls and technician assignments.
• Monitor performance metrics and ensure service standards and KPIs.
• Maintain records of service activities and prepare reports on team performance.
• Identify opportunities to improve service processes and drive best practices.

Conhecimentos

Leadership

Organizational skills

Communication

Problem-solving

Interpersonal skills

Formação

Engineering degree or related field

Ferramentas

Motion controls

Relay logic

Windows PCs

Descrição da vaga

Methods Machine Tools, Inc. in Charlotte, NC is seeking a dynamic Service Manager to lead a team of field service technicians and drive service excellence.

The role involves overseeing technical oversight, scheduling, and customer relations while supporting continuous improvement initiatives. The ideal candidate will have a strong engineering background, hands-on experience with mechanical and electrical systems, and proven leadership capabilities in a fast-paced environment.