Public Service Office Specialist I — DMV & Municipal Records

State-of-Maine; Augusta (ME); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

13 paid holidays

Sick leave

Vacation leave

Health Insurance Coverage

Dental Insurance

Retirement Plan MainePERS

Gym Membership Reimbursement

Flexible Spending Accounts

Public Service Student Loan Forgivene​

Job summary

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles in Augusta, seeks an Office Specialist I to provide administrative and customer service support in a high-volume, detail-focused environment. You will review weekly municipality reports, update records, and prepare reports and newsletters, while collaborating with municipal agents by email and phone.

The role emphasizes independent decision-making, adaptability to shifting processes, and strong computer skills.

Qualifications

• MINIMUM QUALIFICATIONS :(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.) Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters.

Responsibilities

• Respond to written, telephone, and in-person customer inquiries.
• Collect, validate, and reconcile revenue.
• Process registrations, vanity plates, disability applications, and related transactions.
• Maintain and respond to BMV Municipal inbox requests via Outlook.
• Verify, enter, and update computer records.
• Identify and resolve issues, including quality control concerns.
• Review and verify registration documents.
• Create reports, letters, memos, and newsletters.
• Organize and maintain electronic and manual filing systems.
• Operate standard office equipment (printers, copiers, fax machines, validators, adding machines, document counters, cash machines).
• Update and maintain training materials.

Skills

Customer Service Excellence

High Volume Readiness

Team Collaboration

Adaptability

Attention to Detail

Clear Communication

Problem-Solving

Professionalism

Emotional Intelligence

Conflict Resolution

Time Management

Commitment to Excellence

Continuous Improvement

Job description

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles in Augusta, seeks an Office Specialist I to provide administrative and customer service support in a high-volume, detail-focused environment. You will review weekly municipality reports, update records, and prepare reports and newsletters, while collaborating with municipal agents by email and phone.

The role emphasizes independent decision-making, adaptability to shifting processes, and strong computer skills.