To Go Pro

TGI Fridays; Ballenger Creek (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

TGI Fridays is seeking a Shift Supervisor to oversee To Go operations, greet guests, take orders, and ensure fast, accurate service.

You will manage the To Go pro checks, coordinate with kitchen and service staff, and uphold Fridays service standards while assisting guests and ensuring a smooth operation from order to pickup.

Qualifications

• Must read menus and describe menu items to guests over the phone.
• Must articulate clear greetings and farewells to guests and understand requests for assistance.
• Must clearly communicate guests’ needs to Line Cook, Servers, Bussers, Managers, etc.
• Must hear well in a loud environment to answer calls and respond to guest requests.
• Must be able to walk and stand during the entire shift.
• Must be able to reach, bend, stoop, and wipe.
• Must understand requests for assistance.

Responsibilities

• Promptly answers incoming calls to the restaurant and provide appropriate service.
• Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Keep the delivery area clean and organized.
• Accurately rings up all orders in the POS system while maintaining the ability to socialize with Guests.
• Builds Guests count by promoting specials and building a regular clientele.
• Packaging of To Go Food – Inspected and sealed correctly.
• Responding to guests in the To Go parking spots quickly and efficiently as they arrive.
• Ensure 100% accuracy on orders.
• Tends to special guest needs and requests.
• Follows all relevant brand standards to deliver Fridays Service Style.

Skills

Customer service

Communication

Reading menus

Telephone greetings

Team communication

Physical stamina

POS proficiency

Tools

POS system

Job description

Shift Supervisor

Description:

A TGI Fridays To Go Pro/Specialist presents a positive first impression of TGI Fridays friendliness, excellent service, and high standards. The To Go Pro also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.

Specific responsibilities of the To Go Pro include:

• Promptly answers incoming calls to the restaurant and provide appropriate service
• Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Keep the delivery area clean and organized.
• Accurately rings up all orders in the POS system while maintaining the ability to socialize with Guests.
• Builds Guests count by promoting specials and building a regular clientele.
• Packaging of To Go Food – Inspected and sealed correctly.
• Responding to guests in the To Go parking spots quickly and efficiently as they arrive.
• Ensure 100% accuracy on orders.
• Tends to special guest needs and requests.
• Follows all relevant brand standards to deliver Fridays Service Style.

Requirements

A TGI Fridays To Go Pro must be able to carry natural conversation with guests without sounding scripted or intrusive. Additional specific requirements for the To Go Pro include:

• Must be able to read menus and describe menu items to guests over the phone
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests’ needs to Line Cook, Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment to answer telephone and respond to guest requests
• Must be able to walk and stand during the entire shift
• Must be able to reach, bend, stoop, and wipe
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• Ability to Lift 30 lbs.
• Ability to Stand 6-8 Hours