To Go Operations Lead — Retail Store Leader

Food Lion; Lancaster (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Food Lion in Lancaster, SC seeks a Store Front End Supervisor to oversee Food Lion To Go operations, hire, train and develop department associates, and drive exceptional customer service across online orders.

You will manage schedules, performance, and adherence to company policies, collaborate with store leadership to meet budgeted goals, ensure product freshness, and maintain safety standards while delivering a positive shopping experience.

Qualifications

• High school graduate or equivalent required.
• Ability to lead and manage a team effectively.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Willingness to learn multiple tasks and use store systems.
• Accreditation as a 'Certified Food Safety Manager' or eligibility with plan to achieve within 90 days.

Responsibilities

• Manages the Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise performance of department associates; conduct performance appraisals.
• Maintain effective work schedules to meet online order demand and reduce customer inconvenience.
• Provide leadership to promote a culture aligned with Guiding Principles and Core Values.
• Support achievement of budgeted financial and operating results.
• Collaborate with department managers to ensure proper handling of fresh orders and stockouts.
• Ensure proper handling of return-to-stock items, especially refrigerated/perishable goods.
• Model outstanding customer service and use product knowledge to meet customer needs.
• Control store expenses through ordering, supplies management, and equipment care.
• Understand and use company tools and systems (ACIS, scheduling, CAO, reports).
• Maintain appearance, quality, safety, and sanitation standards in the department.
• Know scheduling, sales, wage percent, interviewing, hiring, and training policies.
• Observe and correct unsafe conditions; report accidents per Food Lion procedures.
• Adhere to company guidelines and security standards.

Skills

Team leadership

Customer service

Communication

Problem solving

Multi-tasking

Education

High School Diploma or equivalent

Tools

POS systems

Handheld devices

Job description

Food Lion in Lancaster, SC seeks a Store Front End Supervisor to oversee Food Lion To Go operations, hire, train and develop department associates, and drive exceptional customer service across online orders.

You will manage schedules, performance, and adherence to company policies, collaborate with store leadership to meet budgeted goals, ensure product freshness, and maintain safety standards while delivering a positive shopping experience.