To Go Operations Lead — Customer Service & Team Coach

Food Lion; Grovetown (GA); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Food Lion Grovetown is seeking a strong leader to oversee Food Lion To Go operations, hire and develop front end associates, and deliver outstanding customer service. You will align with department managers to ensure fresh orders, manage schedules, monitor inventory, control costs, and uphold food safety, sanitation and safety standards while driving store sales.

This role requires interpreting financial reports, scheduling tools, and training programs, along with safeguarding store security and

Qualifications

• Leadership and team management experience in a retail setting.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Willingness to learn and adapt to multiple tasks and technical requirements.
• Certified Food Safety Manager or ability to obtain accreditation within 90 days.

Responsabilités

• Manage Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise duties and provide ongoing performance management and training for direct reports.
• Maintain effective work schedules to meet online order demand and minimize customer inconvenience.
• Lead with our Guiding Principles and drive customer satisfaction and associate morale.
• Ensure compliance with budgets, safety, sanitation and regulatory requirements.
• Partner with department managers to ensure fresh orders and handle out-of-stocks appropriately.
• Monitor inventory, costs and efficiency to support store sales.

Connaissances

Leadership

Team management

Store operations

Customer service

Communication

Problem solving

Adaptability

Formation

High school diploma

Description du poste

Category/Area of Expertise: Retail Operations
Job Requisition: 554109
Address: USA-GA-Grovetown-5154 Columbia Rd
Store Code: Store 02143 Front End (7229996)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

• Responsible for Food Lion To Go operations, making decisions which impact store associates and the level of service offered to our customers.
• Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

DUTIES AND RESPONSIBILITIES

• Manages the Food Lion To Go operations, including hiring, training and developing department associates
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
• Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle time
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
• Support the achievement of budgeted financial and operating results
• Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly
• Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
•Controls store's expenses through proper ordering, care for supplies and equipment
•Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems Understanding and utilize Average Cost Inventory System (ACIS)
•Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
•Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operations
•Observes and corrects all unsafe conditions that could cause associate or customer accidents •Records and reports all associate and customer accidents in accordance with established Food Lion procedures
•Ensures compliance with local, state and federal regulations
•Adheres to all company guidelines, policies and standard practices
•Maintains security standards
•Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses •Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Support Front End operations as needed. Duties may include:
•Greet each customer and uses his or her name whenever possible
•Identify customers needing assistance and offers to take the customer's order to their car
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Report any register or FL2GO equipment malfunction to the Customer Service Manager or MOD
•Performs all other duties as assigned

QUALIFICATIONS

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

PHYSICAL REQUIREMENTS

• Stand 100% of the time with occasional walking short distances
• Ability to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or float • Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather
• Have sufficient visual ability to check invoices, dates, and other written documents

PREFERRED REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation