To Go Operations Lead - Retail Front End

Food Lion; Hudson (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Food Lion in Hudson, NC is seeking a Front End/Operations Manager to oversee Food Lion To Go operations and lead store associates. You will hire, train, and develop staff while driving customer satisfaction and strong morale.

Responsibilities include scheduling, controlling costs, ensuring product availability, and delivering excellent service in a fast-paced environment. A high school diploma and leadership skills are required; Food Lion offers a supportive team and growth opportunities.

Qualifications

• High school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Ability to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements for specific job functions
• Accredited by the National Registry of Food Safety Professionals or similar and achieve accreditation within 90 days

Responsibilities

• Manage Food Lion To Go operations, including hiring, training and developing department associates
• Supervise performance and conduct formal appraisals for direct reports
• Maintain effective work schedules to meet online order traffic and minimize customer inconvenience
• Provide leadership and promote the company principles, values, vision and strategy
• Support achievement of budgeted financial and operating results
• Partner with department managers to ensure fresh orders and handle stockouts properly
• Ensure return-to-stock items are handled promptly, especially perishables
• Model outstanding customer service and use product knowledge to meet customer expectations
• Control store expenses through proper ordering, supplies and equipment
• Understand scheduling, sales, wage percent, interviewing, training, and all necessary items to manage Food Lion To Go
• Observe and correct unsafe conditions and report accidents per procedures
• Ensure compliance with local, state and federal regulations
• Complete CBT and training courses and provide recognition and coaching as needed
• Meet physical requirements of the position with or without accommodations
• Support Front End operations as needed, greet customers and assist with orders

Skills

Leadership

Customer service

Team management

Store operations

Communication

Education

High school diploma or equivalent

Tools

ACIS

CAO

CBT platforms

Job description

Food Lion in Hudson, NC is seeking a Front End/Operations Manager to oversee Food Lion To Go operations and lead store associates. You will hire, train, and develop staff while driving customer satisfaction and strong morale.

Responsibilities include scheduling, controlling costs, ensuring product availability, and delivering excellent service in a fast-paced environment. A high school diploma and leadership skills are required; Food Lion offers a supportive team and growth opportunities.