To-Go Operations Lead (Online Grocery)

Food Lion; North East (MD); On-site; USD 24,000 - 36,000; Full time

Job summary

Food Lion in North East, MD, is seeking a Front End Lead to oversee Food Lion To Go operations and customer service across departments. You’ll hire and develop front-end associates, supervise performance, and schedule staff to meet online order demand while maintaining high service standards.

Ideal candidates will have strong leadership, excellent communication, and a solid understanding of store operations and merchandising. A Food Safety certification or training within 90 days is preferred.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization or complete training within first 90 days of employment.

Responsibilities

• Manage Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise performance and conduct timely formal appraisals for direct reports.
• Maintain effective work schedules for To Go associates to meet online order demand.
• Provide leadership to promote our Guiding Principles, Core Values, Vision and Strategy.
• Support budgeted financial and operating results.
• Partner with department managers to ensure fresh orders and handle out-of-stocks properly.
• Ensure return-to-stock items are handled promptly, especially refrigerated items.
• Model outstanding customer service and use product knowledge to meet customers' needs.
• Control expenses through proper ordering, supplies, and equipment care.

Skills

Team leadership

Customer service

Communication

Store operations

Tech literacy

Food safety cert

Education

High school diploma

Tools

ACIS

Handheld computers

Job description

Food Lion in North East, MD, is seeking a Front End Lead to oversee Food Lion To Go operations and customer service across departments. You’ll hire and develop front-end associates, supervise performance, and schedule staff to meet online order demand while maintaining high service standards.

Ideal candidates will have strong leadership, excellent communication, and a solid understanding of store operations and merchandising. A Food Safety certification or training within 90 days is preferred.