To Go Operations Lead (Online Orders & Customer Service)

Food Lion; Wallburg (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion in Wallburg, NC is seeking a leader for Food Lion To Go operations, responsible for decisions impacting store associates and customer service levels. You will hire, train and develop department staff while collaborating with store leadership to drive service and sales targets.

The role emphasizes safety, scheduling, and ownership of budgeted results, with a focus on fresh orders and minimizing out-of-stocks while delivering a superior shopping experience.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements.
• Must meet minimum age requirements for specific functions.
• Certified Food Safety Manager or eligible to obtain within 90 days.

Responsibilities

• Manage Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise duties and performance appraisals for direct reports.
• Maintain effective work schedules for online orders to meet traffic needs.
• Provide leadership aligned with Guiding Principles, Core Values and strategy.
• Support achievement of budgeted financial and operating results.
• Partner with department managers to ensure fresh orders and handle stock issues.
• Ensure timely return-to-stock handling for refrigerated and perishable items.
• Model outstanding customer service and leverage product knowledge to meet customer expectations.
• Control expenses through proper ordering and care for supplies.
• Understand and utilize company tools and reporting systems.
• Ensure safety, sanitation and compliance across the department.

Skills

Leadership

Customer service skills

Communication skills

Team management

Education

High school diploma or equivalent

Certified Food Safety Manager or eligible

Job description

Food Lion in Wallburg, NC is seeking a leader for Food Lion To Go operations, responsible for decisions impacting store associates and customer service levels. You will hire, train and develop department staff while collaborating with store leadership to drive service and sales targets.

The role emphasizes safety, scheduling, and ownership of budgeted results, with a focus on fresh orders and minimizing out-of-stocks while delivering a superior shopping experience.