To Go Operations Lead (Online Orders)

Food Lion; Chapel Hill (NC); In loco; USD 42.000 - 63.000; Tempo pieno

Descrizione del lavoro

Food Lion in Chapel Hill, NC, is seeking a Front End / To Go Operations leader to manage ordering, scheduling and customer service across departments. This role emphasizes coaching associates, ensuring food safety and guiding Principles alignment while meeting store goals.

The candidate should have strong leadership and communication skills, retail operations knowledge, and a proven ability to drive customer satisfaction and team morale in a fast-paced environment.

Competenze

• High school diploma or equivalent preferred.
• Experience leading a team in a retail setting.
• Strong communication and customer service skills.

Mansioni

• Manage Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise performance and conduct formal appraisals for direct reports.
• Maintain effective work schedules to meet online order demand.
• Provide leadership to promote Guiding Principles and core values.
• Support achievement of budgeted financial and operating results.
• Partner with department managers to ensure fresh orders and handle out-of-stocks.
• Ensure return-to-stock items are handled promptly, especially refrigerated and perishable items.
• Model outstanding customer service and use product knowledge to meet customer needs.
• Control store expenses through proper ordering and equipment care.
• Understand scheduling, sales, wage percent, interviewing and training.
• Observe and correct unsafe conditions; report accidents; comply with regulations.
• Adhere to company guidelines and security standards.
• Complete CBT training and provide recognition and coaching as needed.

Conoscenze

Leadership

Customer service

Store operations

Team management

Formazione

High school diploma or equivalent

Descrizione del lavoro

Food Lion in Chapel Hill, NC, is seeking a Front End / To Go Operations leader to manage ordering, scheduling and customer service across departments. This role emphasizes coaching associates, ensuring food safety and guiding Principles alignment while meeting store goals.

The candidate should have strong leadership and communication skills, retail operations knowledge, and a proven ability to drive customer satisfaction and team morale in a fast-paced environment.