To Go Operations Lead: Elevate Customer Service & Team Growth

Food Lion; Franklinton (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Food Lion in Franklinton, NC is seeking a Front End To Go Operations Leader to oversee on-line order fulfillment and front-end tasks. You will hire, train and develop department associates, schedule shifts, and drive customer satisfaction while upholding our Guiding Principles.

You will partner with department managers to meet budget targets, ensure proper stock handling, and maintain safe, clean, compliant stores that support fast, friendly service for guests.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal and customer service skills; strong communication.
• Ability to learn multiple tasks and use store systems.

Responsibilities

• Oversee Food Lion To Go operations, including hiring, training and development.
• Supervise department associates and conduct performance appraisals.
• Create effective work schedules to meet online order demand.
• Lead with Food Lion Guiding Principles and drive customer satisfaction.
• Help meet budgeted financial and operating results.
• Ensure proper handling of stock, perishables and returns.
• Maintain department appearance, safety, sanitation, and compliance.

Skills

Team leadership

Store operations knowledge

Customer service excellence

Communication skills

Education

High school diploma or equivalent

Job description

Food Lion in Franklinton, NC is seeking a Front End To Go Operations Leader to oversee on-line order fulfillment and front-end tasks. You will hire, train and develop department associates, schedule shifts, and drive customer satisfaction while upholding our Guiding Principles.

You will partner with department managers to meet budget targets, ensure proper stock handling, and maintain safe, clean, compliant stores that support fast, friendly service for guests.