To Go Operations Lead: Customer Service Champion

Food Lion; Longs (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Food Lion is seeking a Food Lion To Go Operations Lead in Longs, SC. You will oversee online order fulfillment, supervise front-end staff, and drive service levels while maintaining store accuracy and inventory controls.

Ideal candidates will have strong leadership, customer service, and merchandising knowledge, with the ability to adapt to busy store environments and ensure safety and regulatory compliance.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Certified Food Safety Manager or ability to obtain accreditation within 90 days.

Responsibilities

• Manages Food Lion To Go operations, including hiring, training and development of department staff.
• Supervise performance of department associates and conduct formal appraisals.
• Maintain schedules to meet online order demand and minimize customer impact.
• Provide leadership to promote a positive store culture aligned with Guiding Principles.
• Support achievement of budgeted financial and operating results.
• Partner with department managers to ensure fresh orders and handle out-of-stocks.
• Ensure proper handling of return-to-stock items, especially perishable items.
• Model outstanding customer service and use product knowledge to meet customer expectations.
• Control store expenses through ordering, supplies, and equipment care.
• Understand and use company tools and systems (ACIS, scheduling, CAO, ERP).
• Ensure department appearance, safety, sanitation, and compliance with regs.
• Complete CBT and training packets; participate in training aids as required.
• Identify and address unsafe conditions; document incidents per procedures.
• Maintain security standards and perform other duties as assigned.
• Meet physical requirements with or without accommodations.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Multi-tasking

Technical literacy

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Food Lion To Go Operations Lead in Longs, SC. You will oversee online order fulfillment, supervise front-end staff, and drive service levels while maintaining store accuracy and inventory controls.

Ideal candidates will have strong leadership, customer service, and merchandising knowledge, with the ability to adapt to busy store environments and ensure safety and regulatory compliance.