To Go Operations Lead: Online Orders & Front End

Food Lion; Charlotte (NC); On-site; USD 45,000 - 62,000; Full time

Job summary

Food Lion in Charlotte, NC is seeking a Food Lion To Go Operations Supervisor to lead the front end and online order process. You will hire, train and develop department associates, manage schedules and ensure high levels of customer service while achieving store goals.

The role emphasizes leadership, safety, food quality, and adherence to company guidelines, with responsibilities across scheduling, inventory, and use of company tools to monitor performance and improve service.

Qualifications

• High school diploma or equivalent required.
• Aptitude to lead and manage a team.
• Strong store operations and merchandising understanding.
• Excellent interpersonal, organizational, and customer service skills.
• Willingness to learn multiple tasks and technical requirements.
• Must be able to obtain Certified Food Safety Manager accreditation within 90 days.

Responsibilities

• Oversee Food Lion To Go operations, including hiring, training and developing department associates.
• Conduct performance management and formal appraisals for direct reports.
• Create effective schedules to meet online order demand and minimize customer disruption.
• Lead by example to maintain guest satisfaction and associate morale.
• Ensure compliance with budgets, quality, safety and company policies.
• Coordinate with department managers to manage fresh orders and out-of-stocks.

Skills

Team leadership

Customer service

Store operations

Communication

Problem solving

Safety compliance

Education

High school diploma or equivalent

Certified Food Safety Manager or training within 90 days

Tools

ACIS

CAO

Scheduling software

Job description

Food Lion in Charlotte, NC is seeking a Food Lion To Go Operations Supervisor to lead the front end and online order process. You will hire, train and develop department associates, manage schedules and ensure high levels of customer service while achieving store goals.

The role emphasizes leadership, safety, food quality, and adherence to company guidelines, with responsibilities across scheduling, inventory, and use of company tools to monitor performance and improve service.