To-Go Concierge & Hospitality Specialist

Firebirds Wood Fired Grill; Omaha (NE); On-site; USD 1,653,120 - 2,204,160; Full time

Benefits offered by this job

Flexible schedules

Competitive hourly wage

New store openings

Extensive training and development

Medical benefits & paid time off

Discounted meals

Job summary

Firebirds Wood Fired Grill is seeking a To-Go Specialist in Omaha to deliver warm, attentive hospitality for every off-premise order. You’ll greet guests, ensure order accuracy, and process payments while keeping the to-go area organized and well stocked.

The role emphasizes clear communication, teamwork, and guest satisfaction with opportunities to grow as we open new stores. Training is provided to help you become a hospitality expert.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Ability to work on your feet for 8 hours or more a day.
• Ability to bend, kneel, and lift items frequently weighing up to 25 pounds.
• Ability to be patient and have a guest-oriented mindset.
• Ability to maintain positive working relationships with all team members.
• Attention to cleanliness and safety procedures.
• Must have reliable transportation.
• 18+ age requirements for FOH positions.

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized, and fully stocked To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

Skills

Communication

Math skills

Stamina

Guest-oriented

Teamwork

Cleanliness & safety

Reliability

18+ age

Job description

Firebirds Wood Fired Grill is seeking a To-Go Specialist in Omaha to deliver warm, attentive hospitality for every off-premise order. You’ll greet guests, ensure order accuracy, and process payments while keeping the to-go area organized and well stocked.

The role emphasizes clear communication, teamwork, and guest satisfaction with opportunities to grow as we open new stores. Training is provided to help you become a hospitality expert.