TMC Operations Leader - Traffic & Incident Response

AtkinsRéalis; Austin (TX); On-site; USD 105,000 - 135,000; Full time

Job summary

At AtkinsRéalis, we are seeking a Traffic Management Center Operations Manager in Austin, TX to lead day-to-day TMC operations, ensure safe and efficient traffic management, and develop staff for peak event coverage. The role requires advising TxDOT and partners with insights for continuous improvement.

The position emphasizes staff development, performance management, and coordination with public safety agencies, with on-site availability for emergencies and after-hours incidents.

Qualifications

• Minimum 3 years' experience supporting TMC operations or similar
• Supervisory or lead worker experience in a TMC, operations center or similar
• Knowledge of freeway management system concepts and operations
• Experience leading teams and making sound decisions in high-paced environments
• Proven ability to recruit, train, mentor, evaluate and develop operational staff
• Experience addressing employee conduct, attendance, and performance issues
• Strong customer service skills and professional communication via radio, phone, email
• Excellent written and verbal communication with public agencies and external stakeholders
• Experience managing performance by SLA/KPI or similar metrics
• Ability to analyze operational data and recommend improvements
• Ability to work on-site and be available outside normal business hours

Responsibilities

• Lead and oversee daily TMC operations to ensure safe, efficient traffic management services
• Manage and mentor Shift Leads and Operators for a high-performing team
• Develop staff schedules for coverage during events, severe weather, and emergencies
• Monitor performance against SLAs, KPIs, SOPs, and TxDOT requirements
• Provide guidance and insights to TxDOT and partners for continuous improvement
• Coordinate with public safety agencies and TxDOT stakeholders on incident management
• Lead recruitment, onboarding, training, coaching, and performance reviews
• Develop and maintain operational procedures and response plans with evolving tech and policies
• Audit operations and personnel performance to identify improvements
• Support emergency operations and be available outside business hours
• Oversee ITS response plans and workflows to align with TxDOT standards
• Identify tech enhancements and ITS upgrades to improve safety and mobility
• Build relationships with TxDOT staff and TIM partners
• Provide technical expertise on freeway operations and traffic management
• Serve as operational leader on the TMC floor when needed

Skills

TMC operations

Staff leadership

SLA/KPI management

Data analysis

Emergency response

Customer service

Communication

Recruiting/mentoring

On-site availability

Job description

At AtkinsRéalis, we are seeking a Traffic Management Center Operations Manager in Austin, TX to lead day-to-day TMC operations, ensure safe and efficient traffic management, and develop staff for peak event coverage. The role requires advising TxDOT and partners with insights for continuous improvement.

The position emphasizes staff development, performance management, and coordination with public safety agencies, with on-site availability for emergencies and after-hours incidents.