Traffic Management Center (TMC) Operations Manager

AtkinsRéalis; Austin (TX); On-site; USD 105,000 - 135,000; Full time

Job summary

At AtkinsRéalis, we are seeking a Traffic Management Center Operations Manager in Austin, TX to lead day-to-day TMC operations, ensure safe and efficient traffic management, and develop staff for peak event coverage. The role requires advising TxDOT and partners with insights for continuous improvement.

The position emphasizes staff development, performance management, and coordination with public safety agencies, with on-site availability for emergencies and after-hours incidents.

Qualifications

• Minimum 3 years' experience supporting TMC operations or similar
• Supervisory or lead worker experience in a TMC, operations center or similar
• Knowledge of freeway management system concepts and operations
• Experience leading teams and making sound decisions in high-paced environments
• Proven ability to recruit, train, mentor, evaluate and develop operational staff
• Experience addressing employee conduct, attendance, and performance issues
• Strong customer service skills and professional communication via radio, phone, email
• Excellent written and verbal communication with public agencies and external stakeholders
• Experience managing performance by SLA/KPI or similar metrics
• Ability to analyze operational data and recommend improvements
• Ability to work on-site and be available outside normal business hours

Responsibilities

• Lead and oversee daily TMC operations to ensure safe, efficient traffic management services
• Manage and mentor Shift Leads and Operators for a high-performing team
• Develop staff schedules for coverage during events, severe weather, and emergencies
• Monitor performance against SLAs, KPIs, SOPs, and TxDOT requirements
• Provide guidance and insights to TxDOT and partners for continuous improvement
• Coordinate with public safety agencies and TxDOT stakeholders on incident management
• Lead recruitment, onboarding, training, coaching, and performance reviews
• Develop and maintain operational procedures and response plans with evolving tech and policies
• Audit operations and personnel performance to identify improvements
• Support emergency operations and be available outside business hours
• Oversee ITS response plans and workflows to align with TxDOT standards
• Identify tech enhancements and ITS upgrades to improve safety and mobility
• Build relationships with TxDOT staff and TIM partners
• Provide technical expertise on freeway operations and traffic management
• Serve as operational leader on the TMC floor when needed

Skills

TMC operations

Staff leadership

SLA/KPI management

Data analysis

Emergency response

Customer service

Communication

Recruiting/mentoring

On-site availability

Job description

Overview

We are seeking a Traffic Management Center (TMC) Operations Manager to join our team in Austin, TX. The TMC Operations Manager is responsible for leading the day-to-day operations of the TMC. This role will provide operational leadership, staff development, stakeholder coordination and strategic oversight of traffic management activities.

Your role

• Lead and oversee daily Traffic Management Center (TMC) operations to ensure safe, efficient, and uninterrupted traffic management services.
• Manage, mentor, and evaluate Shift Leads and Operators, fostering a high-performing and customer-focused team.
• Develop and maintain staff schedules to ensure appropriate operational coverage, including special events, severe weather incidents, and emergency situations.
• Monitor operational performance and drive compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Standard Operating Procedures (SOPs), and TxDOT requirements.
• Serve as a trusted advisor to TxDOT and transportation partners by providing operational guidance, performance insights, and recommendations for continuous improvement.
• Coordinate with public safety agencies, transportation partners, and TxDOT stakeholders to support incident management and traffic operations objectives.
• Lead recruitment, onboarding, training, coaching, and performance management activities for TMC personnel.
• Develop, update, and maintain operational procedures, response plans, and training materials to reflect evolving technologies, policies, and best practices.
• Audit and evaluate TMC operations, personnel performance, and incident response activities to identify opportunities for improvement.
• Support emergency operations by providing leadership during critical incidents and remaining available for urgent operational needs outside of normal business hours.
• Oversee the review and enhancement of Intelligent Transportation Systems (ITS) response plans and operational workflows to ensure consistency with TxDOT standards.
• Identify and recommend operational improvements, technology enhancements, and ITS upgrades that improve safety, mobility, and overall system performance.
• Build and maintain strong working relationships with TxDOT staff, Traffic Incident Management (TIM) partners, and other stakeholders across the Austin District.
• Provide technical expertise related to freeway operations, traffic management strategies, traffic signals, and transportation systems.
• Serve as an operational leader on the TMC floor when needed and ensure continuity of operations during supervisor absences.

About you

Minimum Qualifications:

• Minimum 3 years' experience within the past 5 years supporting TMC operations or similar environment.
• Demonstrated supervisory or lead worker experience in a TMC, operations center or similar environment.
• Knowledge of freeway management system concepts and operations, traffic flow principles and procedures, electrical/electronic and design procedures, applicable TMS-related computer applications and operations and implement emergency response procedures.
• Experience leading teams and making sound decisions, while working in a high-paced and high-pressure environment.
• Proven ability to recruit, train, mentor, evaluate and develop operational staff.
• Experience addressing employee conduct, attendance, and performance issues.
• Strong customer service skills with the ability to communicate professionally and effectively via radio, telephone, email, and in person.
• Excellent oral and written communication skills, including the ability to coordinate and collaborate with public agencies, emergency responders, and external stakeholders.
• Proven experience managing performance according to Service Level Agreements (SLA), Key Performance Indicators (KPI), or similar operational metrics.
• Ability to analyze operational data, identify improvement opportunities, and recommend process or technology enhancements.
• Ability to work on-site and remain available for urgent operational issues outside of normal business hours.

Rewards & benefits

At AtkinsRéalis, our values—Safety, Integrity, Collaboration, Innovation, and Excellence—are more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact.

Depending on your employment status, AtkinsRéalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits. You can review our comprehensive benefits page here.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

Expected compensation range is between $105,000 - $135,000 annually

AtkinsRéalis is an equal opportunity, Drug-Free employer EOE/Veteran/Disability

Please review AtkinsRéalis' Equal Opportunity Statement here.

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