Traffic Management Center Operator Trainee

MCA Communications; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Job summary

MCA Communications in Austin, Texas is seeking entry-level Traffic Management Center Operators to monitor highway cameras and coordinate emergency responses across the region. This role involves incident detection, supporting significant events, and working overnight shifts from Sunday to Wednesday.

The ideal candidates will have strong communication skills and relevant experience, with a focus on high-pressure environments. Benefits include health and dental insurance, as well as paid time off.

Qualifications

• Minimum 1 year of relevant experience within the past 3 years.
• Comfortable working in a fast-paced, high-pressure environment.
• Must pass a background check and have a clean driving record.

Responsibilities

• Monitor live highway camera feeds for incidents.
• Log and track incidents using traffic management software.
• Dispatch emergency responders and coordinate responses.

Skills

Communication skills

Incident management

Multi-tasking under pressure

Job description

We are hiring entry-level Traffic Management Center Operators to join our team at a major traffic operations center in Austin. You will monitor highway cameras, detect incidents, and help coordinate emergency response across hundreds of miles of roadway — keeping Austin moving safely 24/7.

Shift

• 8:30pm - 7:00AM
• 10 Hours Shifts Overnight
• Sunday through Wednesday

What You'll Do

• Monitor live highway camera feeds for crashes, debris, and disabled vehicles
• Log and track incidents using traffic management software
• Dispatch emergency responders and roadside assistance via radio, phone, and email
• Update dynamic highway message signs to alert drivers
• Answer after-hours calls and coordinate with the appropriate teams
• Support major events and weather emergencies as needed

Requirements

• Minimum 1 year of relevant experience within the past 3 years
• Comfortable working in a fast-paced, high‑pressure environment
• Strong written and verbal communication skills
• Must pass a background check (including FBI fingerprint‑based check)
• Valid Texas driver's license with a clean driving record
• Must complete required radio and incident management training upon hire
• Fluent in English (written and spoken)

What to Expect

You’ll start under the supervision of experienced operators and work toward full certification within 120 days. Pre‑employment and random drug testing required. All background check costs are covered.

Ideal Candidates

This role is a great fit for candidates with experience as a 911 dispatcher, emergency communications operator, or police/fire/EMS dispatcher. We also welcome applicants from airport or transit operations centers, utility/energy control rooms, military communications roles, security operations centers, or freight/truck dispatch. If you’re used to shift work, multi‑screen monitoring, radio communication, and coordinating fast‑moving situations under pressure — we want to hear from you.

Benefits

• Dental insurance
• Health insurance
• Paid time off

Work Location

In person