TMC Operations Manager — Dual Location

Iteris; Chattanooga (TN); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Incentive-based yearly bonus

401(k) with immediate matching

Open Paid-Time-Off (PTO)

Comprehensive medical, dental, vision

Job summary

Iteris, Inc. seeks a TMC Operations Manager to lead daily Control Room Operations, coordinate with TDOT and contractors, and manage staffing across two locations in Knoxville and Chattanooga. The role emphasizes incident management, traveler information, and interagency collaboration.

Ideal candidates have 5+ years in operations, strong ATMS and MS Office skills, and the ability to communicate complex concepts clearly while supporting training and certification processes.

Qualifications

• Minimum five years' experience in operations of a facility with policies and procedures similar to TDOT TMC Operations Manual.
• Understanding of freeway management, incident management and traveler information.
• Proficient with ATMS applications and Windows OS; strong MS Word/Excel/PowerPoint skills.
• Leadership and communication skills; ability to explain technical concepts plainly.
• Willing to work alternate schedules and be on-call 24/7.

Responsibilities

• Day-to-day management of the Control Room Operations staff, scheduling and resources.
• Ensure effective communication with State PM, TIM leads, and shift supervisors.
• Coordinate with Contractor PM and other management staff as needed.
• Maintain daily contact with Contractor Supervisors and weekly in-person interaction with TMC Technicians.
• Attend TIM and interagency coordination meetings and support TDOT updates to manuals.
• Prepare monthly performance reports and track measures of effectiveness.
• Oversee staff training, certification, and coverage of the Control Room.

Job description

Iteris, Inc. seeks a TMC Operations Manager to lead daily Control Room Operations, coordinate with TDOT and contractors, and manage staffing across two locations in Knoxville and Chattanooga. The role emphasizes incident management, traveler information, and interagency collaboration.

Ideal candidates have 5+ years in operations, strong ATMS and MS Office skills, and the ability to communicate complex concepts clearly while supporting training and certification processes.