TMC Operations Lead – Traffic & Incident Management

slihrms; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability (short-term)

Disability (long-term)

401(k) with vesting

Employee Stock Purchase Plan

Paid Time Off

Leaves of Absences

Flexible Work Options

Recognition Programs

Employee Assistance Program

Voluntary Benefits

Job summary

AtkinsRéalis in Austin, TX is seeking a Traffic Management Center (TMC) Operations Manager to lead day-to-day TMC operations, provide staff development, and coordinate with TxDOT and partners to optimize traffic management.

The role requires strong supervisory experience, knowledge of freeway management systems, incident response, and KPI-driven performance. On-site position with readiness for after-hours support and emergency operations.

Qualifications

• 3+ years in TMC or similar operations environment within the last 5 years.
• Supervisory or lead worker experience in a high-pressure ops center.
• Knowledge of freeway management system concepts and traffic flow principles.
• Experience leading teams, recruiting, training, and performance management.
• Strong communication with public agencies, responders, and stakeholders.

Responsibilities

• Lead and oversee daily TMC operations to ensure safe, efficient traffic management.
• Mentor and evaluate Shift Leads and Operators for high performance.
• Develop staff schedules for high-coverage periods and events.
• Monitor SLAs and KPIs; ensure SOPs and TxDOT requirements are met.
• Coordinate with TxDOT, TIM partners, and agencies for incident response.
• Lead recruitment, onboarding, training, and performance management.
• Maintain and update operating procedures, response plans, and training materials.
• Audit operations and incidents to identify improvement opportunities.
• Support emergency operations and after-hours operational needs.
• Enhance ITS workflows and ITS upgrades in line with TxDOT standards.

Skills

TMC operations leadership

Staff supervision

Stakeholder coordination

Incident management

SLA/KPI governance

ATS/ITS knowledge

Job description

AtkinsRéalis in Austin, TX is seeking a Traffic Management Center (TMC) Operations Manager to lead day-to-day TMC operations, provide staff development, and coordinate with TxDOT and partners to optimize traffic management.

The role requires strong supervisory experience, knowledge of freeway management systems, incident response, and KPI-driven performance. On-site position with readiness for after-hours support and emergency operations.