Traffic Operations Specialist – Incident Response

slihrms; Asheville (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short- and long-term disability

401(k) with vesting

Paid Time Off

Flexible work options

Job summary

AtkinsRéalis seeks a Traffic Management Specialist for the Traffic Operations Center in Asheville, NC. The role manages statewide congestion, responds to incidents, and uses cameras, maps, and radios to monitor traffic and communicate with emergency responders and the traveling public.

The TOC operates 24/7; candidates need strong communication, time management, and geography skills, and must be willing to work evenings, weekends, and holidays. Training lasts 6–8 weeks with morning sessions.

Qualifications

• High school diploma (or equivalent). 90 day TOC training completed.
• Six months related dispatch/911 experience preferred.
• Experience in roles involving public contact and telephone responsibilities preferred.
• Must be proficient with computer skills.
• Excellent oral communication and interpersonal skills required.
• Must have good command of the English language.
• Ability to perform in a professional courteous manner under pressure.
• Aptitude for geography and maps.

Responsibilities

• Detect and monitor traffic incidents using congestion maps, cameras, responder radios and other technologies.
• Determine the appropriate response to incidents by assessing characteristics, impacts, resources and other factors.
• Document incident details, response activity, and other critical data in real-time.
• Publish incident details on the DriveNC.gov website and create traveler information to help motorists avoid impacted roadways.
• Activate electronic roadside message boards to warn motorists and reroute traffic around affected areas.
• Relay critical intel to NCDOT and emergency responders in real-time.
• Dispatch NCDOT's IMAP and coordinate with field staff including maintenance and traffic signal technicians.
• Manage statewide alerts for Amber & Silver Alerts and Blue & Fugitive Alerts.
• Handle mass intake of weather information and roadway conditions during major weather events.
• Coordinate with DOT agencies from other states and serve as primary contact for NC traffic operations.
• Research, identify and review planned construction, maintenance, and special events as required.
• Execute response plans for planned events and unplanned incidents.
• Perform routine device and system tests to support timely repairs and system health.
• May perform other assignments as the Supervisor may deem necessary.

Skills

Disaster response coordination

Public communication

Geography/map skills

Computer skills

Interagency coordination

Education

High school diploma

Job description

AtkinsRéalis seeks a Traffic Management Specialist for the Traffic Operations Center in Asheville, NC. The role manages statewide congestion, responds to incidents, and uses cameras, maps, and radios to monitor traffic and communicate with emergency responders and the traveling public.

The TOC operates 24/7; candidates need strong communication, time management, and geography skills, and must be willing to work evenings, weekends, and holidays. Training lasts 6–8 weeks with morning sessions.