Traffic Management Center (TMC) Operations Manager

slihrms; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability (short-term)

Disability (long-term)

401(k) with vesting

Employee Stock Purchase Plan

Paid Time Off

Leaves of Absences

Flexible Work Options

Recognition Programs

Employee Assistance Program

Voluntary Benefits

Job summary

AtkinsRéalis in Austin, TX is seeking a Traffic Management Center (TMC) Operations Manager to lead day-to-day TMC operations, provide staff development, and coordinate with TxDOT and partners to optimize traffic management.

The role requires strong supervisory experience, knowledge of freeway management systems, incident response, and KPI-driven performance. On-site position with readiness for after-hours support and emergency operations.

Qualifications

• 3+ years in TMC or similar operations environment within the last 5 years.
• Supervisory or lead worker experience in a high-pressure ops center.
• Knowledge of freeway management system concepts and traffic flow principles.
• Experience leading teams, recruiting, training, and performance management.
• Strong communication with public agencies, responders, and stakeholders.

Responsibilities

• Lead and oversee daily TMC operations to ensure safe, efficient traffic management.
• Mentor and evaluate Shift Leads and Operators for high performance.
• Develop staff schedules for high-coverage periods and events.
• Monitor SLAs and KPIs; ensure SOPs and TxDOT requirements are met.
• Coordinate with TxDOT, TIM partners, and agencies for incident response.
• Lead recruitment, onboarding, training, and performance management.
• Maintain and update operating procedures, response plans, and training materials.
• Audit operations and incidents to identify improvement opportunities.
• Support emergency operations and after-hours operational needs.
• Enhance ITS workflows and ITS upgrades in line with TxDOT standards.

Skills

TMC operations leadership

Staff supervision

Stakeholder coordination

Incident management

SLA/KPI governance

ATS/ITS knowledge

Job description

Overview

We are seeking a Traffic Management Center (TMC) Operations Manager to join our team in Austin, TX . The TMC Operations Manager is responsible for leading the day-to-day operations of the TMC. This role will provide operational leadership, staff development, stakeholder coordination and strategic oversight of traffic management activities.

Your role

• Lead and oversee daily Traffic Management Center (TMC) operations to ensure safe, efficient, and uninterrupted traffic management services.
• Manage, mentor, and evaluate Shift Leads and Operators, fostering a high-performing and customer-focused team.
• Develop and maintain staff schedules to ensure appropriate operational coverage, including special events, severe weather incidents, and emergency situations.
• Monitor operational performance and drive compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Standard Operating Procedures (SOPs), and TxDOT requirements.
• Serve as a trusted advisor to TxDOT and transportation partners by providing operational guidance, performance insights, and recommendations for continuous improvement.
• Coordinate with public safety agencies, transportation partners, and TxDOT stakeholders to support incident management and traffic operations objectives.
• Lead recruitment, onboarding, training, coaching, and performance management activities for TMC personnel.
• Develop, update, and maintain operational procedures, response plans, and training materials to reflect evolving technologies, policies, and best practices.
• Audit and evaluate TMC operations, personnel performance, and incident response activities to identify opportunities for improvement.
• Support emergency operations by providing leadership during critical incidents and remaining available for urgent operational needs outside of normal business hours.
• Oversee the review and enhancement of Intelligent Transportation Systems (ITS) response plans and operational workflows to ensure consistency with TxDOT standards.
• Identify and recommend operational improvements, technology enhancements, and ITS upgrades that improve safety, mobility, and overall system performance.
• Build and maintain strong working relationships with TxDOT staff, Traffic Incident Management (TIM) partners, and other stakeholders across the Austin District.
• Provide technical expertise related to freeway operations, traffic management strategies, traffic signals, and transportation systems.
• Serve as an operational leader on the TMC floor when needed and ensure continuity of operations during supervisor absences.

About you

Minimum Qualifications:

• Minimum 3 years' experience within the past 5 years supporting TMC operations or similar environment.
• Demonstrated supervisory or lead worker experience in a TMC, operations center or similar environment.
• Knowledge of freeway management system concepts and operations, traffic flow principles and procedures, electrical/electronic and design procedures, applicable TMS-related computer applications and operations and implement emergency response procedures.
• Experience leading teams and making sound decisions, while working in a high-paced and high-pressure environment.
• Proven ability to recruit, train, mentor, evaluate and develop operational staff.
• Experience addressing employee conduct, attendance, and performance issues.
• Strong customer service skills with the ability to communicate professionally and effectively via radio, telephone, email, and in person.
• Excellent oral and written communication skills, including the ability to coordinate and collaborate with public agencies, emergency responders, and external stakeholders.
• Proven experience managing performance according to Service Level Agreements (SLA), Key Performance Indicators (KPI), or similar operational metrics.
• Ability to analyze operational data, identify improvement opportunities, and recommend process or technology enhancements.
• Ability to work on-site and remain available for urgent operational issues outside of normal business hours.

Rewards & benefits

At AtkinsRéalis, our values-Safety, Integrity, Collaboration, Innovation, and Excellence-are more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact.

• medical
• dental
• vision
• company-paid life and short- and long-term disability benefits
• employer-matched 401(k) with 100% vesting
• employee stock purchase plan
• Paid Time Off
• leaves of absences options
• flexible work options
• recognition and employee satisfaction programs
• employee assistance program
• voluntary benefits.

About AtkinsRéalis

We're AtkinsRéalis , a world-class engineering services and nuclear organization. We co