Title Services Specialist – Ownership Transfers & Compliance

RB Global Inc.; Westchester, Northern (IL, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with company match

Paid Time Off

Job summary

The Title Service Representative supports processing vehicle title applications by gathering documents, communicating with customers and owners, and ensuring compliance with state and buyer requirements. You will also handle inbound calls, emails, and provide exceptional service while resolving discrepancies.

Working within IAA Holdings, LLC, you will enter title data into our system, stay current on title laws across multiple states, and collaborate with internal teams to transfer titles

Qualifications

• 1-2 years State/National title processing experience.
• Previous knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.

Skills

Customer service

MS Office Suite

Tools

Outlook

Word

Excel

PowerPoint

Job description

The Title Service Representative supports processing vehicle title applications by gathering documents, communicating with customers and owners, and ensuring compliance with state and buyer requirements. You will also handle inbound calls, emails, and provide exceptional service while resolving discrepancies.

Working within IAA Holdings, LLC, you will enter title data into our system, stay current on title laws across multiple states, and collaborate with internal teams to transfer titles