Vehicle Title Processing & Compliance Specialist

RB Global Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with 100% match on first 4%

15 days PTO

Job summary

IAA Holdings, LLC is seeking a Title Specialist to secure required documents and coordinate vehicle title transfers for customers and owners. You will compile documents, answer inquiries, resolve issues, and ensure compliance with state rules while using our IAA system.

Responsibilities include processing titles from multiple states, maintaining customer data, and delivering high-level service across channels. This is a full-time role in a field office environment.

Qualifications

• 1-2 years State/National title processing experience
• 2-3 years knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
• Typical Field Office Environment

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.

Job description

IAA Holdings, LLC is seeking a Title Specialist to secure required documents and coordinate vehicle title transfers for customers and owners. You will compile documents, answer inquiries, resolve issues, and ensure compliance with state rules while using our IAA system.

Responsibilities include processing titles from multiple states, maintaining customer data, and delivering high-level service across channels. This is a full-time role in a field office environment.