Vehicle Title Specialist - Compliance & Customer Support

Ritchie Bros.; Byram (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

PTO 15 days

Job summary

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, seeks a Title Specialist to secure documents for transferring vehicle title ownership. You will compile documents, communicate with customers and owners, resolve discrepancies, handle calls and emails, and ensure compliance with state requirements.

Where IAA has authority, you may work within state systems. You will process salvage titles and keep databases updated, providing professional customer support and accurate record-keeping

Qualifications

• 1-2 years State/National title processing experience
• 2-3 years previous knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Reviews and enters in title work for all customers
• Completes application to transfer title ownership
• Enters information from titles received from the state into the IAA operating system
• Stays current with title/salvage laws in multiple states
• Responds to customer questions, complaints and requests
• Resolves problems encountered in the effort to transfer title ownership
• Performs word processing assignments, filing and related clerical duties
• Assists with other office functions as needed
• Immediately reports all violations of company policy to a supervisor or manager
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures
• Develop employees as part of a progression plan
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control
• Other duties as assigned per management

Tools

MS Office Suite

Outlook

Word

Excel

PowerPoint

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, seeks a Title Specialist to secure documents for transferring vehicle title ownership. You will compile documents, communicate with customers and owners, resolve discrepancies, handle calls and emails, and ensure compliance with state requirements.

Where IAA has authority, you may work within state systems. You will process salvage titles and keep databases updated, providing professional customer support and accurate record-keeping