Title Specialist

Ritchie Bros.; Rancho Cordova (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Ritchie Bros. in Rancho Cordova, CA is seeking a Title Specialist to secure all documents needed to transfer vehicle titles and to support customers and vehicle owners throughout the process.

You will review documents, communicate with customers, resolve discrepancies, handle inquiries by phone and email, and ensure compliance with state requirements. Responsibilities include processing title documentation, maintaining accurate records in the IAA system, and providing excellent customer service

Qualifications

• 1-2 years State/National title processing experience.
• 2-3 years previous knowledge in title and salvage title requirements.
• Experience maintaining customer databases.
• Proficiency in MS Office Suite: Outlook, Word, Excel, PowerPoint.
• Able to work in a typical field office environment.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Provide a variety of customer support services through the mail, email, telephone and direct personal contact.
• Review and enter title work for all customers.
• Complete application to transfer title ownership.
• Enter information from titles received from the state into the IAA operating system.
• Stay current with title/salvage laws in multiple states.
• Respond to customer questions, complaints, and requests.
• Resolve problems encountered in the effort to transfer title ownership.
• Perform word processing assignments, filing and related clerical duties.
• Follow well-established procedures and work under close direction of supervisor.
• Assist with other office functions as needed.
• Immediately report all violations of company policy to a supervisor or manager.
• Protect and preserve confidential, personal customer information received and adhere to state and company records retention policies and procedures.
• Develop employees as part of a progression plan.
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control.
• Perform other duties as assigned by management.

Skills

Title processing

Customer service

Data entry

Tools

MS Office Suite

Job description

Job Description

The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, the Title Specialist may also work within those state systems.

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Provide a variety of customer support services through the mail, email, telephone and direct personal contact
• Review and enter title work for all customers
• Complete application to transfer title ownership
• Enter information from titles received from the state into the IAA operating system
• Stay current with title/salvage laws in multiple states
• Respond to customer questions, complaints, and requests
• Resolve problems encountered in the effort to transfer title ownership
• Perform word processing assignments, filing and related clerical duties
• Follow well-established procedures and work under close direction of supervisor
• Assist with other office functions as needed
• Immediately report all violations of company policy to a supervisor or manager
• Protect and preserve confidential, personal customer information received and adhere to state and company records retention policies and procedures
• Develop employees as part of a progression plan
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control
• Perform other duties as assigned by management

Qualifications

• 1-2 years State/National title processing experience
• 2-3 years previous knowledge in title and salvage title requirements
• Experience maintaining customer databases
• Proficiency in MS Office Suite: Outlook, Word, Excel, PowerPoint
• Able to work in a typical field office environment