Title Service Specialist - Vehicle Salvage & Compliance

Ritchie Bros. Auctioneers, Inc.; Westchester (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

IAA Holdings, LLC, a Ritchie Bros. Auctioneers company, is seeking a Title Service Representative to secure and process title documents for ownership transfers. You will communicate with customers and owners, verify requirements, and ensure compliance across state systems where applicable.

The role emphasizes accurate documentation, strong customer service, and adherence to regulatory standards within a fast-paced auction environment worldwide.

Qualifications

• 1-2 years State/National title processing experience
• Previous knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
• Typical Field Office Environment

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact
• Reviews and enters in title work for all customers
• Completes application to transfer title ownership
• Enters information from titles received from the state into the IAA operating system
• Stays current with title/salvage laws in multiple states
• Responds to customer questions, complaints and requests
• Resolves problems encountered in the effort to transfer title ownership
• Performs word processing assignments, filing and related clerical duties
• Follows well-established procedures and under close direction of supervisor
• Assists with other office functions as needed
• Immediately reports all violations of company policy to a supervisor or manager
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures
• Develop employees as part of a progression plan
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control
• Other duties as assigned per management

Skills

Customer service

Tools

MS Office Suite

Outlook

Word

Excel

PowerPoint

Job description

IAA Holdings, LLC, a Ritchie Bros. Auctioneers company, is seeking a Title Service Representative to secure and process title documents for ownership transfers. You will communicate with customers and owners, verify requirements, and ensure compliance across state systems where applicable.

The role emphasizes accurate documentation, strong customer service, and adherence to regulatory standards within a fast-paced auction environment worldwide.