Title & Compliance Specialist

Ritchie Bros. Auctioneers, Inc.; East Taunton (MA); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

The Title Specialist role at IAA Holdings, LLC (a Ritchie Bros. Auctioneers company) focuses on securing all necessary documents to transfer vehicle title ownership and coordinating with customers and vehicle owners to resolve discrepancies while ensuring compliance with state requirements.

Responsibilities include processing titles from multiple states, maintaining customer databases, and providing outstanding service in a fast-paced yard operations environment.

Qualifications

• 1-2 years State/National title processing experience.
• 2-3 Years Previous knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.
• Typical Field Office Environment.

Responsabilités

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states.
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.
• Immediately reports all violations of company policy to a supervisor or manager.
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
• Develop employees as part of a progression plan.
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control.
• Other duties as assigned per management.

Connaissances

Customer service

Attention to detail

Outils

MS Office Suite

Description du poste

The Title Specialist role at IAA Holdings, LLC (a Ritchie Bros. Auctioneers company) focuses on securing all necessary documents to transfer vehicle title ownership and coordinating with customers and vehicle owners to resolve discrepancies while ensuring compliance with state requirements.

Responsibilities include processing titles from multiple states, maintaining customer databases, and providing outstanding service in a fast-paced yard operations environment.