Title Service & Compliance Specialist

Ritchie Bros. Auctioneers, Inc.; Lorain (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

PTO 15 days

Job summary

IAA Holdings, LLC (IAA) is seeking a Title Service Representative to secure documents for vehicle title transfers. You will communicate with customers, resolve discrepancies, answer calls, and ensure compliance with state requirements.

This role supports a fast-paced auction environment and interfaces with multiple teams. Ideal candidates have 1–2 years in title processing, knowledge of salvage titles, and strong MS Office skills.

Qualifications

• 1-2 years Title processing experience
• Knowledge of title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint)
• Typical Field Office Environment

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Performs word processing assignments, filing and related clerical duties
• Follows well-established procedures and under close direction of supervisor
• Assists with other office functions as needed
• Immediately reports all violations of company policy to a supervisor or manager

Skills

Customer service

Attention to detail

Tools

MS Office Suite

Job description

IAA Holdings, LLC (IAA) is seeking a Title Service Representative to secure documents for vehicle title transfers. You will communicate with customers, resolve discrepancies, answer calls, and ensure compliance with state requirements.

This role supports a fast-paced auction environment and interfaces with multiple teams. Ideal candidates have 1–2 years in title processing, knowledge of salvage titles, and strong MS Office skills.