Title Processing Specialist – Customer Support & Compliance

RB Global Inc.; Westchester (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off (PTO)

Job summary

IAA Holdings, LLC (IAA) is seeking a Title Service Representative to secure documents and process title ownership applications across multiple states. You will compile documents, communicate with customers and vehicle owners, resolve discrepancies, answer calls, and provide excellent service while complying with state requirements.

Responsibilities include processing salvage titles, maintaining customer databases, and entering title data into the IAA system.

Qualifications

• 1-2 years State/National title processing experience.
• Previous knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.
• Typical Field Office Environment.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Provides a variety of customer support services through mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states.
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.
• Immediately reports all violations of company policy to a supervisor or manager.
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
• Develop employees as part of a progression plan
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control
• Other duties as assigned per management

Skills

Title processing experience

Customer databases

Title/salvage knowledge

MS Office Suite

Office environment experience

Tools

MS Office Suite (Outlook, Word, Excel, PowerPoint)

Job description

IAA Holdings, LLC (IAA) is seeking a Title Service Representative to secure documents and process title ownership applications across multiple states. You will compile documents, communicate with customers and vehicle owners, resolve discrepancies, answer calls, and provide excellent service while complying with state requirements.

Responsibilities include processing salvage titles, maintaining customer databases, and entering title data into the IAA system.